COVID-19 Situation Delivery Arrangements
Our webstore remains operational for deliveries and click-and-collect.
Orders sent vial UPS (£10 postage rate or orders over £100) will be dispatched Mon-Sat.
Orders sent via Royal Mail (£4 Postage rate) be fulfilled on a less frequent basis to minimise non-essential journeys. We are currently dispatching these orders twice per week, on a Monday and Thursday morning.
This means that orders placed up until 16:00 on a Saturday will be marked as dispatched on the Saturday and then posted/collected on Monday morning, and orders placed from Saturday evening to Tuesday 16:00 will be marked as dispatched on the day they are placed and posted/collected on Wednesday morning.
Click-and-collect orders will be ready for collection a minimum of 20 minutes after they have been placed, and if all of the items you order are in stock at the location you choose to collect from.
Click-and-collect is only available on days which the store is otherwise open.
PLEASE NOTE: We do not ship outside of the UK for a variety of reasons. We apologise for the inconvenience.
We offer FREE Shipping on orders of £100 or more
If your order does not arrive after 30 days have passed from when we told you it was dispatched, please contact us and we will investigate.
Once we have investigated the circumstances surrounding the missing order, we will usually offer you one of the following two solutions;
1) If we have the item(s) in stock, we will offer to send the item again
2) Otherwise (or if you so choose) we will offer you a full refund.
If there is something missing from your order when it arrives, please contact us within 48 hours of receiving the order and we will do our best to rectify the problem.
We do our best to make sure that every order which leaves our store is securely packed, however, despite our best efforts; sometimes things do get damaged in the post. If an order is damaged in transit, please contact us within 48 hours of receiving the order and we will do our best to rectify the problem.